{"id":1552758,"date":"2019-04-02T15:53:58","date_gmt":"2019-04-02T15:53:58","guid":{"rendered":"https:\/\/waldesblick.de\/haeufig-gestellte-fragen\/"},"modified":"2025-02-18T12:41:31","modified_gmt":"2025-02-18T12:41:31","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/waldesblick.de\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked Questions"},"content":{"rendered":"
[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(255,255,255,0.89) 30%|rgba(255,255,255,0) 70%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(255,255,255,0.89)” background_color_gradient_start_position=”30%” background_color_gradient_end=”rgba(255,255,255,0)” background_color_gradient_end_position=”70%” background_image=”https:\/\/waldesblick.de\/wp-content\/uploads\/2019\/12\/BG_Faq.jpg” custom_padding=”4vw|0px|60px|0px|false|false” da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ width=”60%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||2%|false|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.2″ text_font=”||||||||” header_text_color=”#0A914C” header_letter_spacing=”2px” header_line_height=”1.2em” header_2_letter_spacing=”2px” header_6_line_height=”1.5em” custom_padding=”||20px||false|false” header_font_size_tablet=”” header_font_size_phone=”” header_font_size_last_edited=”on|phone” header_3_font_size_tablet=”” header_3_font_size_phone=”” header_3_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”” header_5_font_size_phone=”” header_5_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”60%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” use_custom_width=”on” width_unit=”off” custom_width_percent=”90%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding_tablet=”40px|||” custom_padding_phone=”20px|||” custom_padding_last_edited=”off|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#AFCB07″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#0a914c” _builder_version=”4.27.3″ toggle_text_color=”#0a914c” toggle_level=”h4″ toggle_font=”|600|||||||” toggle_line_height=”1.1em” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”” toggle_font_size_last_edited=”on|desktop” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}” border_radii__hover_enabled=”on” border_radii__hover=”on|20px|20px|20px|20px” sticky_enabled=”0″][et_pb_accordion_item title=”Is the hotel quiet?” _builder_version=”4.16″ global_colors_info=”{}” open=”on”]<\/p>\n
Our hotel is situated on the outskirts of Lahr, surrounded by lush meadows and fields. From Luhnhof, the forest 100 meters away from the hotel, there are connections to the hiking and biking trails in the direction of the Moselle and the Hunsr\u00fcck.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the hotel have an e-charging station?” open=”off” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
We offer you a 22 KW charging station for your electric car.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is a late arrival possible?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Arrival is usually possible until 9 pm. Due to the restaurant business, we are often on site longer for check-in. By arrangement, we can send you a code for our key safe via WhatsApp, which will then hold the key cards for you. So you can arrive contactless at any time. <\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”At what time can I have breakfast?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
With our breakfast buffet you can start the day comfortably every day from 8.00 to 10.00 am.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I have breakfast at the hotel when I am not a hotel guest?” _builder_version=”4.27.3″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n
Don\u2019t feel like preparing breakfast for yourself and your family? Sit down in our restaurant and enjoy an extensive breakfast! Please book in advance by 8 pm the evening before.
We charge \u20ac 23 per person for our rich and healthy breakfast buffet with over 90 different products.
Children between 6 and 11 years pay \u20ac 16, between 2 and 5 years \u20ac 10. Children under 2 years are free.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How far away is the Moselle river?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n
Lahr is on a hill on the front side of the Hunsr\u00fcck. It is just a 10 minute drive from the Mosel and 25 minutes from the famous town of Cochem.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How far is it to the river Rhine?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
You can reach both Boppard and Sankt Goar (Loreley) in 35-45 minutes by car via the Hunsr\u00fcck-H\u00f6henstra\u00dfe B327.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Do i have internet access?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
All hotel rooms and apartments and the dining areas offer Internet access via WiFi.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there smoking and non-smoking rooms in the hotel?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
Our hotel is a non-smoking hotel by our own conviction!
If you have a room with a balcony we can provide an ashtray upon request.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What payment methods are accepted?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
We love cash payment! We accept Girocard, Maestro and V-Pay as card payments.
If you wish to pay with Visa and Mastercard, this is of course possible. Please note, however, that only the banks are supported for credit card payments, not us as the service provider!<\/p>\n
If the invoice amount is transferred within 14 days of your reservation, we grant a 2% discount (the reservation must be made at least 30 days before the start of the trip).<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a cancellation fee?” _builder_version=”4.25.2″ global_colors_info=”{}” open=”off”]<\/p>\n
You will receive the cancellation policy with your booking confirmation. The cancellation conditions vary depending on the rate booked.
A free cancellation on the day of arrival until 6 pm is generally NOT possible! <\/p>\n
Generally, we recommend that you get a travel insurance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”When can I check in, when do I check out?” _builder_version=”4.27.3″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the hotel\/apartments have bedding suitable for allergy sufferers, extra pillows or head wedges?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a possibility for an extra bed in my room \/ apartment?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
An extra bed is possible in almost all Comfort double rooms and the apartments.
You will receive information on this when you make your reservation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Are baby beds available ?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Are dogs allowed in the hotel \/ apartment?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
Dogs are only welcome with us by direct booking.
We do not accept dogs via booking portals!
A maximum of one dog per hotel room\/apartment is permitted by prior arrangement.<\/p>\n
You may bring your dog with you on condition that your dog is not left alone in the hotel room\/apartment.
We charge \u20ac 15 per night (without food).<\/p>\n
For breakfast with your dog, please use the entrance of our fireplace room. Your dog is not allowed direct access to the main restaurant during breakfast time due to the buffet in the entrance area. During the restaurant opening hours, your dog is allowed to accompany you to the restaurant.<\/p>\n
Due to our experiences, we feel compelled to point out that we do not tolerate dogs on sofas and beds. Please bring your own dog blanket. If the bed and sofa become soiled due to dog hair, we charge a flat rate for the additional cleaning effort of \u20ac 150<\/p>\n
When booking, please let us know if you would like to bring a dog for a fee.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Are the rooms \/ apartments accessible for the handicapped ?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the hotel have an elevator?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the screen size of the TV\u2019s ?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
Our hotel rooms are equipped with 26″ or 32″ flat screen televisions.
All flats have 32″ flat screen televisions.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a car park?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a way to park my bike \/ bicycle safe at night?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
Our recycling room is available for bicycles. There are also sockets for charging the bike batteries.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there enough room to park my car with (motorcycle)trailer?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How are the bathrooms equipped?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I borrow a bathrobe?” _builder_version=”4.25.2″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the opening times of the sauna?” _builder_version=”4.23.4″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use the sauna when I am not staying at the hotel?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n
During our opening hours, the sauna will be at your disposal. Give us a call.<\/p>\n
Per person \u20ac18 (including water\/juice or tea, without sauna and shower towels)<\/p>\n
You can also make exclusive use of the sauna on request,
Surcharge for 3 hours exclusive use \u20ac 15 (including water\/juice or tea, without sauna and shower towels)<\/p>\n
Longer reservations by appointment.<\/p>\n
Refreshments can be ordered at the bar in the restaurant.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Where are the nearest shops and a petrol station?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have ponies \/ horses for riding?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”You didn\u2019t find the answer to your question?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n